Privacy Policy

What we collect

Free triage chat: an anonymous, random session ID (not tied to your identity), the zip code you search with, and which clinics you click. Conversation summaries are kept for 30 days for quality review, then automatically deleted — we never store the raw chat text.

Paid telehealth connection:your phone number (used only to set up the masked call bridge — never shared with the provider), your name and date of birth (used only to match your visit to your medical record with the provider's practice — see below), and a brief description of what's going on (used to screen for emergencies and to give the provider brief context, then deleted once relayed). Payment is handled entirely by Stripe — we never see or store your card details.

Visit documentation:after a telehealth call, the provider may submit a visit note, which we transmit to their practice's medical record system so your visit is properly documented. Once that transmission succeeds, we delete our own copy of the note and your name/date of birth — the medical record itself lives with the provider's practice, not with us.

Optional follow-up text: if you opt in after viewing a clinic, we store your phone number only to send that one check-in text.

Clinic claim requests: if you submit a request to claim a clinic listing, we store the contact information you provide to review the request.

What we don't collect

We never ask for your Social Security number, insurance member ID, or home address, in either the free chat or the paid telehealth connection. The free chat never collects your name or date of birth either — only the paid telehealth connection does, and only because a real medical record requires it (see above).

Who we share data with

Service providers who process data on our behalf: Stripe (payments), Twilio (SMS and masked calling), Supabase (database hosting), Anthropic (the AI model powering the chat), Google (clinic search and geocoding), and the video/chat platform used for telehealth sessions (e.g. Doxy.me). We do not sell your data.

Data retention

Clinic click analytics are tied to an anonymous session ID, never your identity. Conversation summaries auto-purge after 30 days. Telehealth symptom descriptions are deleted immediately after being relayed to the provider. Phone numbers collected for a one-time follow-up text or a telehealth connection are retained only as long as needed to fulfill that purpose.

Children

This service is not directed at children. If you're describing a child's symptoms as their parent or guardian, we don't collect the child's identity — only the symptom description and your own contact information where applicable.

Contact

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